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Frequently asked questions

On this page you’ll find all the information you need. Didn’t find what you’re looking for? Send us a message: info@themommyposter.com.

general

The Mommy Poster is a unique poster that features an image of your pregnancy ultrasound. Using our design tool you can design your unique Mommy Poster easily and quickly. You’ll receive your poster as a PDF-file in your mailbox just minutes after checkout.

To make your poster you need a printout of your pregnancy ultrasound and a program or app to scan it (there are numerous scan apps available in the app store). Upload the scan to our design tool. In this tool you can also choose a background color and add text. After this you can add your unique poster to your shopping cart and pay. You will receive the poster as a PDF-file within minutes in your inbox.

You can contact us by sending us an e-mail. We aim to answer within two working days.

We are sorry to hear that you are not satisfied. Contact us by sending us an email: info@themommyposter.com. Is there something wrong with the product? Please, include a photo. We aim to answer within two working days. We do our utmost to find a solution together.

Thank you for your interest in a collaboration. We would love to hear from you. Please, send us a message and tell us who you are and what your plan is. We aim to provide a substantive response within five working days.

The Poster

We guarantee great quality on A4, A5 and A6 formats. The ultrasound image is usually no longer sharp on larger paper sizes.

This can be for several reasons. On a screen, colors are illuminated from behind, this does not happen on paper. The settings of your screen, and the printer used also influence the display of colors. Colors on images and in the design tool can therefore only be considered as an indication of the actual colors on the printed product.

Design tool

There are apps available that can scan documents such as Google Photoscan. This allows you to digitize your ultrasound picture. Aim for the highest possible quality since the quality of the digitized ultrasound picture will ultimately determine the quality of the end result on the poster.

Try to scan the print of your ultrasound in the highest possible resolution for a nice, sharp result on your poster. It is your responsibility to upload a good quality scan. The Mommy Poster is not responsible for a disappointing end result as a result of uploading a scan of insufficient quality.

This is possible through our design tool. Choose your poster and you will be automatically guided there. Click on the ultrasound field in the poster and an icon of an ultrasound will appear on the right of your screen. Click on this icon and upload your image via the menu on the right side menu of the tool.

Click on a text field in the poster. You can adjust the text via the menu on the right side of the tool. There is a maximum number of letters because otherwise the text will not fit within the print frames.

Yes, click on the ‘Save design’ button and save your design. Note: to be able to find your saved design on different devices and times, you must first create an account and be logged in. You can now always find your saved design by returning to the design tool.

Payment

You can pay with iDEAL, Bancontact, PayPal or credit card.

This might be due to some technical issues, please try again later. If the problem persists, please contact us by sending us an email: info@themommyposter.com. We aim to answer within two working days.

Ordering

Because your order will go into production immediately, we cannot change or cancel your order after it has been paid and you have received an order confirmation. Therefore, always carefully check your design for mistakes before ordering and paying. If you still need to contact us about a mistake, please do so within one hour after placing your order, stating your order number. In the most exceptional case, in which we have confirmed that we have successfully removed the order from the system, you can place a new order on our instructions.

Don’t panic 😉 If your payment has been successful, your order has been received by us. It may be that the mail has gone to your spam. Not in spam? Email us and we will send the confirmation to you again.

After completing your order you will receive a confirmation email. This is NOT the email in which you receive your PDF file. We need some time to generate a PDF of your unique design 🙂 You will receive a seperate email with a PDF file of your design attached within an hour after placing your order.

No. Your order will be taken into production immediately after the order confirmation has been sent. We deliver custom work, so there is no right of return or withdrawal. For more information, read our Terms and Conditions.

Shipping

Yes, but we currently only ship within The Netherlands and Belgium.

Shipping within the Netherlands is free. To Belgium it is € 2.95.

International:

After completing your order you will receive a confirmation email. This is NOT the email in which you receive your PDF file. We need some time to generate a PDF of your unique design 🙂 You will receive a seperate email with a PDF file of your design attached within an hour after placing your order.

Netherlands & Belgium:

The poster is printed especially for you. We aim for a delivery time of no longer than 5 working days. When you have ordered 1 poster, it will come in a letterbox package. You do not have to be at home on the day of delivery. Have you ordered multiple framed posters? Then they often have to be in a larger package, so it is necessary to be home for the delivery. Is this not working? Then you can choose to have your package delivered to a parcel point during the ordering process.

Did you order just one Mommy Poster? Then it always comes in a letterbox package. Some mailboxes are too small for the packages. In that case, the delivery person will take the package back with them when you are not at home. He or she will usually try again the next day to see if you are home. Still not home? Then you will be informed by the carrier where you can pick up the package. Check the carrier’s website for more specific information.

Returns

We are sad to hear that you are not happy with your poster. Unfortunately, it cannot be returned. We create tailor-made posters especially for you, so there is no right of withdrawal. After all, we cannot resell the poster you designed. For more information, read our Terms and Conditions. We would like to hear why you are not satisfied, and look for a suitable solution together with you. Send an email to (including your order number): info@themommyposter.com.

Other

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